Many leaders shy away from challenging conversations or find that the outcomes are not what they wish. This bespoke workshop takes into account your Company ethos and shows you how to take a challenging conversation and use it as a positive tool.
Whether you are dealing with a team member of a customer, we will show you how to use more effective language, probe to uncover information without inflaming a situation, and direct the conversation towards a mutually successful outcome.
This interactive workshop consists of practice sessions with practical, constructive feedback throughout.
Contact us today to find out how we can help you develop your skills so that challenging conversations are no longer such a challenge!